Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please note that we can maximum dispatch 1500 orders a day due to this your order may be delayed for up to 5 working days.
Shipping will start on the 4th of October 2018.
Please note it may take up to 3 days for orders to be processed.
You will be sent an email when it is dispatched.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
Please check your Junk/Spam for shipping emails (search GracefitUK, firstname.lastname@example.org or email@example.com)
Untracked - Standard delivery without tracking or email/SMS updates. You will only receive one email when your order is dispatched.
Tracked - Tracked delivery service. You will receive a tracking number so that you can follow the status of your order on the courier’s website.
Untracked: GBP 2.50 - (Delivered within 5-7 working days of being dispatched)
Tracked: GBP 3.50 - (Delivered within 2-3 working days of being dispatched)
Untracked: GBP 2.50 - (Delivered within 10-12 working days of being dispatched)
Tracked: GBP 3.50 - (Delivered within 5-7 working days of being dispatched)
Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)
Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)
Untracked: USD 6.00 - (Delivered within 15-20 working days of being dispatched)
Tracked: USD 11.00 - (Delivered within 8-10 working days of being dispatched)
(Delivered within 20 working days of being dispatched)
Untracked: GBP 6.50 - EUR 7.40 - USD 8.60
Tracked: GBP 10.00 - EUR 11.35 - USD 13.20
Service used in the UK - Royal Mail > https://www.royalmail.com/track-your-item#/
Service used for International deliveries - Deutsch Post https://www.aftership.com/couriers/deutsch-post
Service used for heavy items / large orders - DPD http://www.dpd.co.uk/service/
If you are based outside of UK your delivery is passed on to your local delivery service by Deutsch Post, see below for which service is used in your Country:
For other countries please check with your local postal service.
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
If you have any other questions, please check FAQ