Support

If you are having any problems please look through all FAQ below to find a solution. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks 😊

Submit support ticket


Product Questions

Which guide is best for me?

Check out our info on how to choose the right guide for you>

Will the guide expire after I have completed it?

No, you have lifetime access to the guides so they will never expire.

You can complete them as many times as you like.

Can I do the guides at home?

GraceFit Guide 1, 2 & 3 are gym-based.

The main equipment used are dumbbells, barbells and cable machines - there are a number of girls doing the guide at home with substitutions, but they are not suggested in the guide. Long story short, it's totally up to you!

Making Orders & Payments

I entered the wrong address?

Unfortunately we cannot make any amendments to your address after your order has been made.
Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.
If your order is returned to us because the address is incorrect, it will be automatically cancelled and refunded. You will then need to create a new order.

Can I change my delivery address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

I entered the wrong address?

We will unfortunately not be able to make any amendments to your address after your order has been made.

Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

Can I have my parcel redirected to a different address?

For your security we are unable to change the address your order is being sent to.

Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after your order has been made. Please double check the items when completing your order.

My card keeps getting declined

In most cases, if your card is declined it is due to your bank rejecting the payment.

This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

My product is faulty?

Your items may have natural wear and tear during the manufacturing process.

Each item is tested through machinery which can cause some thread to be undone. The quality and usability of each product is the same. Please note that all products will get lose overtime due to wear and tear and this does not make it faulty.

If you product has some other fault please contact support with your order id, email and pictures of the fault.

My purchase doesn't fit, can I return it?

Unfortunately, there are no refunds or exchanges on physical products including clothing. This is due to the product being a limited release where all sales are final.

Why is my product different?

Please note that each item will vary slightly due to the material that they are made from.

If your product is slightly different to another customers’ this does not make it faulty. This includes any small marks, tears, lose thread and bubbles. These happen due to products being made partly by hand and does not affect the overall quality and usability of the product, which will remain the same.

I have not received the PDF(s)

Your PDF(s) are in your order confirmation email underneath order details with buttons.

I have not received my confirmation email

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there first.

If you still have not received your email please get in touch at team@aflete.com

Shipping

For all Shipping questions check out ✈️ Shipping information page

App & Guides

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

How do I get the workout tracking and videos?

Download the AFLETE App from the App Store and log in with the same details as you did when completing the order. Your workouts will automatically be added to your account and you will see them in the first tab inside the app.

My email already exists but I don’t know the password

You can reset your password here > here

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQs.
If you still have issues please get in touch at team@aflete.com

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email.
Please double check this as in most cases people use a different email address to buy and another to sign up to the app.
If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login section of the app.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds and Returns

I don’t like my product, can I get a refund?

DIGITAL PRODUCTS

When you purchase any guide or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.
Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products including all resistance bands and barbell pads. This is due to the product being a limited release where all sales are final, as stated on the site.
Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.

This is in accordance with the GOV UK rules and can be seen here > https://www.gov.uk/online-and-distance-selling-for-businesses

As the items fall under £42 it falls under the exceptions rule.

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