Frequently Asked Questions

Submit support ticket.

Product Questions

Can I do the guides at home?

GraceFit Guide 1, 2 & 3 are gym-based. The main equipment used are dumbbells, barbells and cable machines - there are a number of girls doing the guide at home with substitutions, but they are not suggested in the guide. Long story short, it's totally up to you!

Will the guide ever expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

Order & Payment Issues

Can I change my delivery address?

We will unfortunately not be able to make any amendments to your address after your order has been made. Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

I entered the wrong address?

We will unfortunately not be able to make any amendments to your address after your order has been made. Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

Can I have my parcel redirected to a different address?

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel

Can I change my order?

We will unfortunately not be able to make any amendments to your order after your order has been made. Please double check the items when completing your order.

My product is faulty?

Your items may have natural wear and tear during the manufacturing process. Each item is tested through machinery which can cause some thread to be undone. The quality and usability of each product is the same. Please note that all products will get lose overtime due to wear and tear and this does not make it faulty.
If you product has some other fault please contact our support with your order id, email and pictures of the fault.

My purchase doesn't fit, can I return it?

Unfortunately, there are no refunds or exchanges on physical products including hoodies. This is due to the product being a limited release where all sales are final.

Why is my product different?

Please note that each item will have a slight difference due to the material they are made from. If your product is different to another customers this does not make it faulty. This includes any small marks, tears, lose thread and bubbles. This happens due to products being made partly by hand and does not affect the overall quality and usability of the product will remain the same.

How long will my item take to arrive? (Physical Products)

Your delivery date will be in the confirmation email that was sent out to you when you purchased the product.
If you opted for tracked service, the tracking number will be sent to you in the 'dispatched' email. If you added your phone number then we will also send you text updates about your order.

My tracking number says "Pending" on the royal mail website

If your tracking number shows "Pending - The system is currently unable to confirm the status of your item" on the Royal Mail website, this means that the country where the parcel is being shipped does not provide a tracking service so will only be updated on the website once the parcel has been delivered.

How do I get the workout tracking and videos?

Download the AFLETE App from the App Store and log in with the same details as you did when completing the order. Your workouts will automatically be added to your account and you will see them in the first tab inside the app.

I have not received the PDF(s)

Your PDF(s) are in your order confirmation email underneath order details with buttons.

I have not received my confirmation email

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there first.
If you still have not received your email please get in touch at team@aflete.com

My email already exists but I don’t know the password

You can reset your password here > here

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQs.
If you still have issues please get in touch at team@aflete.com

My card keeps getting declined

In most cases, your card being declined is due to your bank rejecting the payment. This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

App Support

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email.
Please double check this as in most cases people use a different email address to buy and another to sign up to the app.
If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login section of the app.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds and Returns

I don’t like my product, can I get a refund?

DIGITAL PRODUCTS

When you purchase any guide or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.
Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products including all resistance bands and barbell pads. This is due to the product being a limited release where all sales are final, as stated on the site.
Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.

This is in accordance with the GOV UK rules and can be seen here > https://www.gov.uk/online-and-distance-selling-for-businesses

As the items fall under £42 it falls under the exceptions rule.

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