Frequently Asked Questions

Submit support ticket.

Product Questions

Can I do the guides at home?

GraceFit Guide 1, 2 & 3 are gym-based. The main equipment used are dumbbells, barbells and cable machines - there are a number of girls doing the guide at home with substitutions, but they are not suggested in the guide. Long story short, it's totally up to you!

Will the guide ever expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

Order & Payment Issues

How long will my item take to arrive? (Physical Products)

Your delivery date will be in the confirmation email that was sent out to you when you purchased the product.
If your purchased our tracked service the tracking number will be sent to you in the 'dispatched' email. If you added your phone number then we will send you text updates for your delivery.

How do I get the workout tracking and videos?

Download the AFLETE App from the App Store and log in with the same details as you did when completing the order. Your workouts will automatically be added to your account and you will see them in the first tab inside the app.

I have not received the PDF

Your PDF is in your confirmation email there will be download button. Please save this PDF as the email link will expire after 48 hours.

I have not received my confirmation email

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there!
If you still have not received your email please get in touch at team@aflete.com

My email already exists but I don’t know the password

You can reset your password here > http://aflete.com/admin

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased something. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see below.

My card keeps getting declined

In most cases, your card being declined is due to your bank rejecting the payment. This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

App Support

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you did when purchasing. This is the same email where you received your confirmation email.
Please double check this as in most cases people use a different email address to buy and another to sign up to the app.
If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login page.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds and Returns

I don’t like my product, can I get a refund?

DIGITAL PRODUCTS

When you purchase any guide or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.
Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products including all resistance bands and barbell pads. This is due to the product being a limited release where all sales are final, as stated on the site.
Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.

This is in accordance with the GOV UK rules and can be seen here > https://www.gov.uk/online-and-distance-selling-for-businesses

As the items fall under £42 it falls under the exceptions rule.

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